Senior Manager, Experience Design

What You’ll Do

Product leadership 

• Be an engaged, proactive “running buddy” and thought partner with Product, Engineering, Analytics, and other disciplines. 
• Influence the product roadmap, driving a compelling experience vision and narrative across related programs and workstreams. 
• Share accountability for the quality of our app experiences, both in the work your team delivers and cross-functionally with Product, Engineering, and User Research. 
• Understand Expedia’s business and the metrics your team supports, and drive design outcomes that balance insights from customer research with business intelligence, market data, and product analytics.

Craft leadership 

• Bring a modern perspective and an informed point of view on designing for AI and multimodal, multi-channel experiences.
• Role model and mentor others in modern approaches to app design, focusing on up-leveling interaction design, conversational design, and service design techniques and output.
• Set and uphold high standards for design documentation and delivery. Understand and coach your team in best practices for using and contributing to Expedia Group’s Design System and reference UI.
• Be a “player/coach” when needed, but let your team own their work. When you jump into Figma or facilitate a design activity, it’s to support your team, not to build your portfolio.

People leadership 

• Model Expedia Group’s leadership commitments, carrying yourself in ways that reflect our shared principles of inclusion, growth, and ownership.
• Be accountable for your team’s resourcing and capacity planning, ensuring designers can prioritize “deep work” and shift focus with sufficient context and direction as opportunities arise. 
• Recognize, celebrate, and invest in your team’s capabilities and aspirations, helping to craft meaningful goals and development plans that enable people to achieve their potential.

• You have a bachelor’s degree or equivalent professional experience in Human-Computer Interaction, User Experience Design, or a related field. 
• Years and degrees matter less than demonstrated experience and the outcomes you’ve achieved.
• You have a portfolio of work demonstrating your approach to Experience Design and team leadership. In addition to craft and design thinking, we’ll want to see at least two case studies showing how you’ve led a design team toward measurable outcomes.
• You have experience formally managing design teams, preferably in a complex or matrixed Product organization. Team size is less important to us than how you lead.
• You have experience in or a working understanding of design capacity planning and resourcing, preferably in an agile technology organization.
• You have applied experience in or demonstrate a lead-level understanding of modern best practices in interaction, conversational, service, and visual design.
• You understand modern user experience design, user research, and content design processes and practices to a level that enables strong cross-functional collaboration and an inclusive, engaged culture of multi-disciplinary critique.