Posted Feb 25

Senior UX Designer (Chatbot Experience)

Seattle, WA (Hybrid) Full time

Do you have a passion for travel and tech? And want to work for an exciting company that’s at the top of their industry?

Business travel is back and we’re looking for talented individuals to join a team that’s working hard to reinvent the industry and make those real-life connections truly seamless once again.

Who Are We?
Egencia is the original category disruptor and the world’s leading B2B SaaS business in travel. Driven by curiosity and backed by industry leading data and customer insights, we’re a trusted business travel partner that delivers the best technology and experiences - no matter the odds.

With the support of our partners and travel consultants, and now with the powerful backing of Amex GBT, we deliver unrivalled value, while helping companies in over 60 markets meet sustainability goals and prioritize the wellbeing of their travelers. And we need people like you.
Egencia’s global design team is seeking a User Experience Designer who has a passion for travel innovation, can transform complexity into clarity, and leads by doing. UX Designers work with feedback from our 8+ million users to directly deliver on user needs and our mission of redefining business travel. Designers don’t just create interfaces, they help build and ship sophisticated products that empower millions of business travelers, travel coordinators, and agents.

The design team structure is a blended model. All design at Egencia belongs to a centralized design team that delivers a globally unified product and brand identity. Designers also belong to pod teams of product management, development, and research, working as one to ship entire lines of business.
We like problem solvers with small egos. We value individual vision, and we invest in individual growth. We work through issues as a team to craft global designs, and we embrace experimentation.

What You'll Do:
UX Designers at Egencia lead the end-to-end UX research and high-fidelity UI Design for projects from product discovery to development review.

  • Lead Design thinking workshops
  • Partner with Product managers, developers, analytics and data science teams both across the product and in your product domain
  • Work within our Design system
  • Design high-fidelity, mobile-first solutions in Figma
  • Translate user research and survey insights into new hypotheses.
  • Collaborate closely with developers to evaluate concept feasibility.
  • Run remote unmoderated user tests to validate designs with users
  • Advocate for UX best practices and research methodologies
  • Advocate and design for accessibility standards

Who You Are:
  • Experience working with B2B SAAS solutions. Designing for Banking, finance, or previous experience working on Air booking products.
  • A strong portfolio with case studies demonstrating an array of mobile first product design work
  • Expert in Figma and advanced Design Systems knowledge
  • Experience conducting remote user tests and writing surveys
  • Comfortable with mobile-first designs for a variety of device experiences.
  • A Master in Design thinking and an advocate for the UX research process
  • Familiar with accessibility standards

Apply in the Link Below
https://travelhrportal.wd1.myworkdayjobs.com/en-US/egencia/job/Washington---Seattle-Campus/Senior-UX-Designer--Chatbot-Experience-_J-49169

Why Join Egencia?
Connections matter when it comes to business, and those connections start with our inclusive team of travel enthusiasts and technologists.
Our customers love working with us because we know satisfied customers start with a knowledgeable and enthusiastic team to support them. So, we’re committed to creating an inclusive work environment with a diverse workforce. We make sure every voice is heard. We trust each other to get great work and we encourage everyone to speak up, speak out, and be themselves.

Our Culture
We thrive in a culture of curiosity - constantly reinventing for the future. It's the people that make Egencia so special, so we want to make sure they’re happy. We do this by offering flexible working opportunities, competitive packages and by making sure we have fun along the way.

Business travel is on the road to recovery, and as part of the world’s largest corporate travel marketplace, we’re in a strong position to define the future of business travel as we lead the industry into a new era.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Egencia is wholly owned by American Express Global Business Travel (GBT). GBT is a joint venture that is not wholly-owned by American Express Company or any of its subsidiaries (American Express). “American Express Global Business Travel”, “American Express", and the American Express logo are trademarks of American Express and are used under limited license. “American Express Meetings & Events” is a division of GBT.

Location
Washington - Seattle Campus
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

American Express Global Business Travel

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