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Posted Oct 02

Senior Conversation Designer - Gen AI

Mountain View, CA Full time

Join QuickBooks Digital Experiences team as a Senior Design Technologist to build Gen AI-powered customer-facing experiences. As part of our mission to help small and medium business owners get the best from their Intuit products, we are transforming into an AI-powered platform. Anticipating customer needs and delivering help at the right moment and channel is our priority. We have an untapped opportunity to reimagine omni-channel connected experiences by leveraging the power of Gen AI and massive data on small businesses.

As a Senior Design Technologist - Conversational Design, you will play a pivotal role in designing and implementing Gen-AI powered conversational experiences for our customers. We are seeking a high-energy, customer-obsessed, highly-technical individual with prompt engineering and NLU modeling skills. This role will give you the opportunity to collaborate with cross-functional teams of developers, data scientists, product managers, and UX designers.

What you'll bring


  • Bachelor’s degree (Interaction Design, HCI, Psychology, Computer Science, or related field preferred)
  • 5 years of design experience with at least 2-3 years of conversation design experience
  • Strong portfolio demonstrating expertise in prompt engineering, conversational design, developing virtual assistants, voice assistants, chatbots, or other conversational interfaces 
  • Knowledge of conversational AI, NLP tuning, language modeling and machine learning frameworks (such as NLUs, RAG databases, TensorFlow, PyTorch, or similar).
  • Working understanding of code (html, python, xml, regex) in order to create dynamic dialog-flows using Boolean logic and decision frameworks
  • Experience delivering AI or Gen-AI powered conversational experiences in Chatbots and/or voice assistants
  • Exceptional written and verbal communication skills, ability to tell an inspiring story, get alignment from stakeholders 
  • Experience in conducting user research and usability testing, experiment design and data analysis


How you will lead


  • Identify and prioritize opportunities to improve customer experiences in conversational channels like chatbots and voice assistants 
  • Develop end-to-end designs for conversational experiences, from ideation to prototyping, to implementation
  • Build, review and evaluate prompts and AI models to deliver Gen-AI powered conversational experiences
  • Accountable for quality and accuracy of GenAI responses
  • Mentor team members and coach on Gen AI skills to improve the team's collective expertise 
  • Serve as an expert in conversational design, applying relevant research, design patterns, and industry best practices to create intuitive and engaging experiences 
  • Drive multiple projects with adherence to deadlines, quality and business metrics

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