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Posted Mar 29

Conversational AI Designer

Redwood City, CA Full time

We're seeking a Conversational AI Designer with expertise in creating LLM-powered and AI-driven conversational experiences to help shape the future of our VoiceAI agent for B2C customer service automation. This role sits at the intersection of conversational design, AI technology, and business strategy. You'll work directly with customers to envision, create, and optimize VoiceAI Agents that transform their contact center operations. This is not a traditional conversational design role – you'll be pioneering the next evolution of AI agents, using advanced LLM technology and prompt engineering to create truly intelligent voice interactions.
What you'll do day to day:
Strategic Customer Planning & Discovery
  • Lead strategic planning sessions with customers to identify high-impact automation opportunities
  • Design sophisticated conversation flows that align with customer needs and business goals
  • Analyze customer operations and conversations to determine where Voice AI can deliver the most value
  • Partner with customers to define success metrics and ROI targets for each Voice AI implementation
Voice AI Agent Creation & Optimization
  • Design and develop sophisticated VoiceAI Agents using our LLM-powered platform
  • Craft advanced prompts that enable natural, context-aware conversations
  • Create conversational design documents, including bot personas, sample dialogues, sample conversation flow diagrams, and robust error-handling frameworks.
  • Configure integrations with customer systems through APIs and tools
  • Continuously optimize agent performance through testing and iteration
  • Build voice flows that handle complex scenarios while maintaining natural conversation
  • Post launch tuning and optimization based on performance data and customer feedback

Customer Success & Implementation
  • Guide customers through the entire VoiceAI Agent lifecycle, from concept to deployment
  • Train customer teams on best practices for managing and maintaining their VoiceAI Agents
  • Monitor VoiceAI Agent performance and proactively identify optimization opportunities
  • Work closely with product and engineering teams to enhance platform capabilities
  • Document successful patterns and share best practices across the organization
What you'll bring to the role:
  • 5+ years experience in conversational AI, voice user interface design, or related fields
  • Proven track record of implementing successful automation solutions
  • Strong understanding of contact center operations and customer service processes
  • Experience with prompt engineering or natural language processing
  • Excellent project management and strategic planning abilities
  • Outstanding communication and presentation skills
  • Ability to translate complex technical concepts for non-technical stakeholders
Preferred Qualifications:
  • Familiarity with AI/ML concepts, prompt engineering, and dataset annotation.
  • Background in contact center transformation or automation
  • A background in speech and linguistics is preferred
  • Familiarity with API integration concepts
 

Compensation: 110,000-120,000 per annum + 15% bonus

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