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Posted Mar 02

Conversational Architect

Remote (US) Full time

Company Description

Quiq is a leading technology company based in Bozeman, Montana that makes it easy for people to have a conversation with a company. Do you ever wish you could just text message a company for help instead of having to call or email? Us too! That’s exactly why Quiq was founded. Founded in 2015, Quiq enables conversations between brands and their customers via messaging across SMS, Facebook Messenger, Apple Business Chat, Google Business Messenger, and dozens of other platforms. More than 100 companies, including Overstock, Club Med, Men’s Wearhouse, and Piaget, trust Quiq to connect them to their customers via messaging. Our team has deep roots in CS and CX, and big plans to transform the space. And, these plans include you! We look forward to meeting you and growing Quiq together.

Job Description

As a Conversational Architect at Quiq you'll be a critical member of our Product Enablement team. Our customers include some of the largest enterprises in the world and we’re passionate about helping them solve their biggest challenges. We hope you are too.

What you’ll do

  • Serve as a conversational experience and Quiq product expert
  • Analyze the customer journey for automation opportunities
  • Understand existing customer business processes
  • Design engaging and effective conversational experiences
  • Follow the cooperative principle in your conversational designs
  • Define NLU contexts, intents and entities for defined use cases
  • Curate test banks to ensure the integrity of NLU precision
  • Develop rules based workflows integrating bots and human agents
  • Identify data and engineering requirements
  • Effectively communicate with internal and external stakeholders
  • Ensure success criteria drive decision making and prioritization
  • Contribute to Quiq conversational best practices

We’re looking for

  • A passionate and creative builder with attention for detail
  • Strong problem solver with excellent reasoning skills
  • Self starter with the ability to simplify the complex
  • Team player who cares about their teammates and customers
  • Working knowledge of NLU technologies (DialogFlow, LEX, LUIS)
  • Experience with business process automation (logical rules based systems)
  • The ability to understand and interface with simple APIs (Webhooks, REST, JSON)
  • Proficiency with ad hoc data analysis (SQL, Looker, Tableau, Advanced Excel)
  • Basic understanding of web technology (HTML, JavaScript, CSS)
  • Understanding of the enterprise CX, CRM, eComm and Customer Care landscape
  • 3+ years of experience in a role such as a Conversational Designer, Solutions Architect, Implementation Specialist, Business Systems Analyst, Software Engineer, Application Developer or Technical Product Manager
  • At least 1 year of experience developing conversational experiences in a business or consumer setting
  • Experience working for a chatbot vendor is highly desirable

Benefits

  • Market competitive total compensation package
  • 100% company paid family medical and 100% individual dental and vision insurance coverage
  • Parental leave paid
  • Flexible, unlimited vacation pay
  • Stock options
  • Strong company culture

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