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Posted Jul 24

Lead Conversational Experience Designer

Remote (US) Full time

Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here.

Minimum Qualifications


  • Bachelor’s degree or equivalent expertise in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human-Computer Interaction, Human Factors or a related field
  • 7 years of experience or equivalent expertise designing solutions for software, web applications or mobile native apps
  • 5 years of experience or equivalent expertise using industry standard design and prototyping tools to create low- and high-fidelity designs and define the work, such as Figma or Adobe XD
  • Demonstrated expertise defining the success criteria and key performance indicators (KPIs) used to measure design effectiveness
  • Demonstrated experience influencing, negotiating with and gaining buy-in from stakeholders, including senior leadership
  • Demonstrated ability to develop an experience design discipline for an organization, including creation and facilitation of trainings, establishing design standards and tool enablement

Preferred Qualifications


  • Master’s degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field

Job Summary


As a Lead Conversational Experience Designer, you'll develop the experience design discipline within the organization and delivers superior user experiences to achieve business objectives and successful client outcomes. You'll apply UX and UI principles and methodologies to enhance product design through user research and testing and solve the complicated business problems. As an expert in your role, you'll elevate the design acumen within the organization, ensure adoption of best practices and mentor peers.

Responsibilities


  • Lead the development of UI and UX design best practices, templates and trainings to increase design knowledge and standards for the organization
  • Advise senior leaders on UI and UX initiatives and strategies
  • Collaborate with teams to create user-centered product designs, requirements, workflows and strategies
  • Create user experiences and interfaces for product prototypes in keeping with industry standards and best practices
  • Conduct user research, including planning, prioritization, feedback collection and action plan creation
  • Translate user needs and business requirements into compelling experiences
  • Create user journeys, user flows, wire-frames and interactive prototypes across multiple devices and interfaces
  • Create low- and high-fidelity prototypes to communicate design intent
  • Recommend metrics to define, manage and measure design success and prioritize enhancements
  • Collaborate with leadership to support team member onboarding and growth

Benefits and Perks


Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

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