Posted Jul 24

Mid-Level Conversational AI Designer

Remote (US) Full time

Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here.

Minimum Qualifications

Bachelor’s degree or equivalent experience in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field
3 years of experience or equivalent competency designing solutions for software, web applications or mobile native apps
2 years of experience using industry standard design and prototyping tools to create low- and high-fidelity designs, such as VoiceFlow
Experience with speech design, voice user interface design, or natural-language interface design, testing, tools, processes and platforms, such as Alexa Skills Kit, Dialogflow or IBM Watson Assistant
Demonstrated experience applying the design decision making process and using data and key findings to inform design
Demonstrated experience supporting the iterative design process from end-to-end, including wire-framing, prototyping, user testing and high-fidelity visuals

Preferred Qualifications

Master’s degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field
Conversation design in mobile applications
Experience defining the success criteria and key performance indicators (KPIs) used to measure design effectiveness
Experience influencing, negotiating with and gaining buy-in from stakeholders
Foundational understanding of common design heuristics and principles
Exposure to Artificial Intelligence (AI) or machine learning
Foundational understanding of fundamental language interaction, such as prosody or Cooperative Principle

Job Summary

As a Conversational Experience Designer, you'll deliver superior conversational product experiences to achieve business objectives and successful client outcomes. In this role, you'll apply UX, UI, and conversation principles and methodologies to enhance conversational product design through user research and testing.

Responsibilities

Designing conversational experiences across modalities: text-based chat, SMS and voice (main focus will be in mobile applications)
Collaborating with Researchers and others to understand the problems faced by the audiences they are designing for, including their behaviors, goals, and motivation
Driving efforts to identify high-level solutions to client problems that help achieve business goals
Collaborating with Engineers to understand technical constraints and opportunities around conversational experiences
Creating clear, comprehensive prototypes of conversation-based interactions
Testing the effectiveness of their designs with target audiences, or collaborating with researchers to do so
Recommending metrics to define, manage and measure success
Reviewing client utterances to identify and recommend opportunities for new features and enhancements
Monitoring analytics, metrics, and feedback to find client pain points and propose solutions

Benefits and Perks

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

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