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Posted Jul 24

Senior Conversational AI Designer

Remote (US) Full time

Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here.

Minimum Qualifications


  • Bachelor’s degree or equivalent experience in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field
  • 5 years of experience or equivalent competency designing solutions for software, web applications or mobile native apps
  • 3 years of experience using industry standard design and prototyping tools to create low- and high-fidelity designs, such as VoiceFlow or Figma
  • Demonstrated experience defining success criteria and key performance indicators (KPIs) used to measure design effectiveness
  • Demonstrated experience influencing, negotiating with and gaining buy-in from stakeholders, including leadership
  • Demonstrated experience applying the design decision making process and using data and key findings to inform design
  • Demonstrated experience supporting the iterative design process from end-to-end, including wire-framing, prototyping, user testing and high-fidelity visuals
  • Demonstrated experience with speech design, voice user interface design, or natural-language interface design, testing, tools, processes and platforms, such as Alexa Skills Kit, Dialogflow or IBM Watson Assistant
  • Demonstrated experience with the fundamentals of language interaction, such as prosody or Cooperative Principle
  • Understanding of common design heuristics and principles
  • Demonstrated ability to train and mentor

Preferred Qualifications


  • Master’s degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field
  • Experience supporting the design discipline for an organization, including creation and facilitation of trainings, establishing design standards and tool enablement
  • Experience designing Artificial Intelligence (AI) or machine learning driven client experiences

Job Summary


As a Senior Conversational Experience Designer, you'll deliver superior conversational product experiences to achieve business objectives and successful client outcomes. You'll apply UX, UI and conversation principles and methodologies to enhance conversational product design through user research and testing. You'll assist with defining best practices for the design discipline and mentor peers. You'll need to independently execute work that is consistently of high quality. You'll also be expected to be capable of tackling more ambiguous problems. At this level, experience has helped practitioners learn nuance and finesse in their primary technical competencies. This experience has deepened your understanding of the business impact of your work as well as how to communicate and measure that impact. You'll have also developed additional strategic skills such as facilitation and storytelling.

Responsibilities


  • Design conversational product experiences for chatbots, IVA/IVR, SMS and voice assistants
  • Collaborate with teams to create user-centered conversational product designs, requirements, workflows and strategies
  • Create conversational experiences and interfaces for product prototypes in keeping with industry standards and best practices
  • Conduct user research, including planning, prioritization, feedback collection and action plan creation
  • Translate user needs and business requirements into compelling experiences
  • Create user journeys, user flows, wireframes and interactive prototypes across multiple devices and interfaces
  • Create low- and high-fidelity artifacts and prototypes to communicate design intent
  • Recommend metrics to define, manage and measure design success and prioritize enhancements
  • Develop conversation design best practices, personality, guidelines and templates
  • Mentor and train team members

Benefits and Perks


Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

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